At OCR International, we ensure safe, timely, and professional delivery of all home textile shipments to our international buyers. Our shipping process is transparent, well-documented, and compliant with global export standards.

1. Shipping Methods

We ship worldwide using the following modes:

• Sea Freight (LCL/FCL) – Primary mode for bulk orders
• Air Freight – Available on request
• Courier (DHL / FedEx / Aramex) – Samples only

2. Shipping Terms (Incoterms)

We offer the following Incoterms depending on buyer preference:

• FOB – Free On Board (Nhava Sheva / Mumbai)
• CIF – Cost, Insurance & Freight

Default shipping term: FOB or CIF Nhava Sheva – Mumbai Port

3. Shipping Time

• Production Time: 7–25 days depending on quantity & product
• Sea Transit Time:
  • Kenya (Mombasa): 10–16 days
  • South Africa (Durban): 18–28 days
  • UAE: 4–7 days
  • UK/Europe: 22–35 days
  • USA: 28–45 days

Shipping times may vary due to customs congestion, port delays, and vessel schedules.

4. Packaging Standards

We follow international export-grade packaging:

• Individual polybag or custom brand packaging
• Bundles/sets as per order
• Corrugated cartons with waterproof lining
• Carton marking as per buyer requirement
• Palletization on request

All products are inspected before packing.

5. Shipping Documentation

Every shipment includes:

• Commercial Invoice
• Packing List
• Bill of Lading
• Certificate of Origin (Chamber / FTA)
• Fumigation Certificate (if required)
• Insurance Certificate (for CIF)
• Test reports (if required)

Extra documents can be arranged upon request.

6. Tracking

Once the container or LCL shipment is loaded:

• Vessel name & voyage number will be provided
• Tracking link will be provided from the shipping line

Buyers can track real-time shipment status.

7. Shipping Charges

Shipping charges depend on:

• Mode of transport
• Destination port
• Total CBM / Weight
• Incoterm chosen

A detailed rate will be provided in the Proforma Invoice (PI) before order confirmation.

8. Customs & Import Duties

• Export duties and documentation in India are handled by OCR International
• Import duties, VAT, port charges, customs clearance in buyer’s country are the responsibility of the importer (unless DDP is agreed)

9. Delays & Responsibility

OCR International is not liable for delays caused by:

• Port congestion
• Customs clearance delays
• Weather conditions
• Shipping line rescheduling
• Strikes or force majeure situations

We will assist and communicate updates throughout the shipment.

10. Damage or Loss

For CIF shipments, goods are covered under marine insurance until arrival at the destination port.

In case of damage or loss:

• Buyer must notify us within 48 hours
• Provide photos/videos
• Insurance claim will be processed as per policy terms

11. Sample Shipping

Samples are shipped via:

• DHL
• FedEx
• Aramex

Sample shipping charges are usually paid by the buyer unless agreed otherwise.

⭐ Conclusion

At OCR International, we aim to provide a smooth, reliable, and transparent shipping experience for every buyer. Our team will assist you from order placement to final delivery.